Well I have emailed them and gotten this email back..
Dear Carl,
Thank you for contacting Electronic Arts.
I appreciate your interest In EA Games. I assure you my support in getting this resolved.
I completely understand that you have issue with banning your account. I would require to have following information in order to assist you . Please provide us following information :
- Code for the game:
- E-mail account :
- Date of birth on EA account :
- Gamer Tag:
- Error message received:
With this information, I will be able to assist you further.
As a token of gratitude, please allow me to offer you a 15 % Discount Code that can be used to purchase other EA Games online on Origin Store
Origin. The Code is valid for 30 days from the date of issue on released games (except Pre-orders and new releases)